Privacy Policy
YOUR PRIVACY MATTERS
Lumen Health NZ is committed to protecting your personal information. We collect only what is necessary, use it only for the purpose it was given, and never sell your data to third parties.
1. Who We Are
Lumen Health NZ is a New Zealand-registered business providing scientifically informed, personalised wellness planning services. Our services include tailored nutrition and meal plans, training and gym programmes, lifestyle routines, budgeting strategies, supplement guidance, and other bespoke advisory services.
2. What Information We Collect
- Contact information — name, email address, and phone number provided via enquiry forms or direct communication.
- Personal health, fitness & lifestyle information— details you voluntarily share about your goals, current habits, health status, dietary preferences, or financial situation.
- Payment information — processed securely through our third-party payment provider. We do not store card details.
- Communication records — messages and correspondence relating to your service enquiry or plan delivery.
3. How We Use Your Information
- Respond to your enquiry and provide a tailored quote.
- Research, design, and deliver your personalised plan or recommendation.
- Process and confirm your payment.
- Communicate updates relating to your plan or service.
- Meet any legal or regulatory obligations.
4. Sharing of Information
Lumen Health NZ does not sell, trade, or rent your personal information to any third party. We may share limited information with payment processors to facilitate secure transactions or legal authorities if required by New Zealand law.
5. Data Storage & Security
Your information is stored securely and accessed only by authorised personnel at Lumen Health NZ. We take reasonable steps to protect your data from unauthorised access, loss, or misuse.
7. Your Rights
- Request access to the personal information we hold about you.
- Request correction of any inaccurate information.
- Ask us to delete your information (subject to legal obligations).
This Privacy Policy is governed by the New Zealand Privacy Act 2020. Lumen Health NZ is committed to complying with all applicable New Zealand privacy laws and regulations.
Privacy Policy - the basics
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
What to include in the Privacy Policy
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.
To learn more about this, check out our article “Creating a Privacy Policy”.