Refund Policy

Overview
Lumen Health NZ provides scientifically informed, personalised wellness planning services. This includes — but is not limited to — tailored nutrition plans, meal plans, training and gym programmes, budgeting strategies, lifestyle routines, and general wellness recommendations. Where relevant, we may also suggest supplements as part of a broader plan.

We do not sell products through our website and do not operate a store. All services are delivered through direct communication and are tailored specifically to you. There are no fixed plans or standard packages — every engagement is unique.

14-Day Money-Back Guarantee
If you are unhappy with the personalised plan or service you have received from Lumen Health NZ, you are entitled to request a full refund within 14 days of your payment date. No lengthy explanations are required — your satisfaction matters to us.

To request a refund, simply contact us within the 14-day window using the contact details provided at the time of your engagement. Refunds will be processed back to the original payment method within 5–10 business days.

After 14 Days
Refund requests made after the 14-day period will be considered on a case-by-case basis at the discretion of Lumen Health NZ. We are not obligated to issue refunds outside this window but will always endeavour to find a fair resolution.

Non-Refundable Circumstances
• If your personalised plan has been fully delivered and you have received everything agreed upon, with no clear service failure.
• If dissatisfaction is due to personal outcomes or results — our plans are advisory in nature and individual results will vary.
• Refunds are not available due to a change of mind after the plan or service has been delivered in full.

Note
By completing a payment to Lumen Health NZ, you acknowledge that you have read and accepted this Refund Policy. All pricing is bespoke and agreed upon prior to payment.

Contact Us
For all refund enquiries, please reach out via the contact information provided during your service engagement. We aim to respond within 2 business days.